We will gladly accept the return of items ordered within 30 days of receipt with a few exceptions. We will provide a full refund on the product price for returns with exceptions listed below. If there are any issues or you have any questions about returning your order please email us at [email protected] BEFORE returning, we are unable to assist with a return if you have already sent it back. Return shipping is the customer's responsibility.
Do not refuse your order. Many customers believe that refusing a shipment will allow a return to the seller without any shipping charges. New fees allow the USPS and other carriers to charge a refused package penalty of $10 to $25. Those fees will be deducted from any refund processed for your return. Refused shipments also do not receive regular tracking updates, you are responsible for the returned item until it is received back; if we are unable to track the return this may delay or cause no refund to be issued. Please accept your delivery and return it by the most economical shipping option available, this will ensure that you avoid these new postal fees and can track the return of your order.
Damaged Goods: Items returned without original packaging, with missing parts or accessories, or with damage will be subject to a restocking fee beginning at 15%. Customer is responsible for insuring any return shipments to cover return damage. If the damage or missing packaging & parts is severe enough or the return is outside of 30 days, we may elect to decline or reduce a refund at our discretion.
Return Exceptions: Items that must be soldered (i.e., shaver batteries, thermostats, fuse links, etc.) are not eligible for return once the items have been soldered. We will not provide a refund for any electrical items that have been soldered or tampered with.
The Parts Biz
17501 W 98th St
Lenexa, KS 66219